Help Center
Find quick answers about ordering, payments, delivery, returns, warranty, account support, and vendor services on MyGarage.
Use the product compatibility details on each listing and provide your vehicle make, model, year, and engine type at checkout. For extra confirmation, contact support with your chassis/VIN details before placing the order.
Yes, if the order has not been shipped. Contact support immediately with your order number so we can help update the part, quantity, delivery details, or cancellation request.
If stock changes unexpectedly, we will contact you with available options: a close alternative, a revised delivery window, partial shipment, or a refund for the affected item.
We list products based on supplier and brand information, including OEM and high-quality aftermarket options. Product pages include brand and quality details to help you choose confidently.
Yes. Share your parts list and expected quantities through support, and our team will help with availability checks, pricing guidance, and coordinated delivery planning.
We support common mobile money and card-enabled checkout methods through our integrated payment partners. Available options are shown during checkout based on your location and order details.
Yes. Checkout transactions are processed through secure payment partners and encrypted channels. MyGarage does not store full card details on its servers.
Yes. You receive order confirmation details and payment records after checkout. If you need a formal invoice for business records, contact support with your order number.
Payment failures can happen due to insufficient funds, network interruptions, provider timeout, or authorization limits. Please retry once and contact support if the issue continues.
Product prices are shown per item. Delivery fees are calculated separately at checkout based on delivery location, package size, and selected service option.
We deliver within Uganda and selected East African locations, depending on route and logistics partner coverage. Delivery availability is confirmed during checkout or by support.
Delivery timelines vary by product availability and destination. In-stock items are usually processed quickly, while special-order items may require extra lead time.
Yes. Once your order is dispatched, we share tracking updates through your registered contact details where tracking support is available.
If a delivery attempt fails, our team or logistics partner will contact you to arrange a second attempt or alternative delivery instructions.
Yes. You can assign an authorized recipient during checkout or by contacting support before dispatch. Ensure the recipient has the correct order details for verification.
Returns are accepted according to our Refund Policy, including conditions around product state, original packaging, and proof of purchase.
Yes, in many cases, if the item is unused, in original condition, and returned within the allowed period. Fitment-verified support before purchase is strongly recommended to avoid mismatches.
Once a return is approved and inspected, refunds are processed through the original payment method or approved alternative channel, based on policy terms and payment provider timelines.
Warranty coverage depends on the brand and item category. Eligible listings include warranty details, and claims are handled through our support process with required documentation.
Report it as soon as possible with photos, order number, and a brief explanation. We will investigate and guide you on replacement, exchange, or refund options.
You can browse freely, but creating an account helps with faster checkout, order history access, saved addresses, and easier support follow-up.
Use the password reset flow on the login page. If you do not receive reset instructions, contact support so we can help verify and restore access.
We apply security and access controls to protect personal data and process it according to our Privacy Policy and applicable legal obligations.
Use the unsubscribe option in marketing communications or request opt-out through support. Service-related updates may still be sent for active orders.
Reach us at support@mygarage.ug or call +256 783 676 313. Include your order number (if available) for faster assistance.
Use the vendor onboarding flow and provide required business details for review. Our team verifies submissions before activating vendor access.
Yes. Approved vendors can access dashboard tools to manage products, stock visibility, and order processing workflows.
Vendor settlement timelines and payout methods follow agreed onboarding terms, accounting cycles, and reconciliation requirements.
For vendor account or operational support, use the vendor support contacts provided during onboarding or reach out through main support for routing.
Still need help? Contact us at support@mygarage.ug or call +256 783 676 313.
You can also review our Refund Policy and Terms and Conditions.
